As the subject matter expert, this position is responsible for the analysis and technical configuration of the time & attendance system as well as system…

Analyze and develop creative solutions to address payroll costs, labor hours and related expense variances. Work closely with Staffing Coordinators and HRs to…

SWPP certification for workforce management is preferred. Provide real-time monitoring via available tools and workforce management techniques to make intra-day…

Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a…

Forecasts the weekly, daily and half-hour calls volume to ensure company sales and customer service levels. Thinks Critically: Develops sound conclusions based…

The Analyst, Workforce Management - Retail and Pharmacy is responsible for supporting our new Workforce Management application, Legion, which will be our tool…

Conducts regular schedule efficiency review calls with In House and OS partners; partners with OS teams as well to advise them of areas of focus.

Associate or bachelor’s degree in a business-related field or equivalent combination of education and experience. Part-time and Full-time.

The Real Time Analyst is responsible for monitoring service levels across telephony and digital platforms, identifying risks to operational performance, and…

The goals for this high impact role will directly impact the bottom line by driving improvements in the cost and the quality of our customer service across the…

Bachelor's Degree with Major Area of Concentration in a related field or relevant work experience. Autonomously identifies business risks/opportunities and…

Maintain staffing and headcount records, and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat…

The Workforce Management Analyst is responsible for assisting in the design and implementation of workforce management tools and resources for the Consumer…

2-3 years of experience in logical analysis, problem solving, and decision making utilizing analytics tools such as Power BI, Tableau, Access Databases and/or…

Facilitate user workshop sessions, engage in conversations with technical and QA teams that ensure systems meet business needs.

Monitor attendance calls and voicemail. Collaborate with the supervisor to develop action plans to mitigate unexpected call surges or to manage efficiency…

SWPP certification for workforce management is preferred. Provide real-time monitoring via available tools and workforce management techniques to make intra-day…

Apply statistical analysis tools to identify distribution patterns of workload by interval (intraday, daily, weekly, and monthly).

Monitoring all agents' skills and overall skill performance. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical…

Bachelor's degree in a relevant field such as Business Administration, Operations Management, or a related discipline. Reports to: Customer Support Manager.

Respond promptly to staff correspondence and encourage an open door policy through positive and constructive flow of communication at all levels.

College degree with BS in computer science or related field is required. Review and develop training materials with the training team for new releases/…

Partner with Training to ensure agents are properly trained and have the necessary resources. Perform root cause analysis to determine and explain variances in…

Maintain staffing and headcount records, and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat…