Position Summary
Offer friendly, courteous and confidential assistance to all patients, primarily through phone correspondence, always exemplifying excellence in customer service. Addresses calls appropriately per Practice policies by scheduling appointments, forwarding messages to clinical staff, sending requested information/documents to physician offices, answering simple billing questions, and calling patients for appointment reminders or to obtain needed information.
Job requires efficiency and comfort with computers and experience in electronic medical records in a medical office setting. Employee must be able to work at a computer, physically being able to sit at computer work station for average of 8 hours a day with the ability to hear, read, write, and speak English clearly during that time. Walking or standing is required routinely. Flexibility with hours is necessary as workhours may change based on clinic needs. Organizational skills, medical terminology/abbreviation knowledge, ability to multitask and address patients professionally in all situations is necessary.
Specific Duties and Responsibilities
Work as a cooperative team member in the call center and with all other departments.
Be prompt per your assigned work schedule and productive during your work day.
Follow all OFHC policies per OFHC handbook and other distributed policies.
Study, know and follow the policies, guidelines and training manual for the call center to assure you have all necessary information to excel in your position.
Addressing calls appropriately per OFHC policies by scheduling appointments, forwarding messages to clinical staff, sending requested information/documents to physician offices, and calling patients for appointment reminders or to obtain needed information
Answer phones in timely manner making all patient phone encounters pleasant and productive per the call center policies for answering phones and addressing patient concerns.
Be polite and compassionate in all phone interactions.
Document all patient interactions by phone or otherwise in a clear, concise and thorough manner with all appropriate details in the electronic medical record.
Appropriately direct phone messages to the correct staff member.
Schedule patient appointments accurately per scheduling policy.
Play your assigned role in timely completion of documentation scanning and chart assignment.
Communicate to other teams as requested to assure the administrative, billing and clinical teams have good communication and follow through from call center team.
Complete all assignments from management as directed and in the requested time.
Maintain open communication with leadership to assure all issues are properly addressed.
Strictly follow HIPPA guidelines and respect patient confidentiality in all that you do.
Strictly follow OSHA Guidelines at all times assuring work place safety if and when applicable.
Other duties assigned by management.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental Pay:
COVID-19 considerations:
All patients have their temperatures checked upon arrival and are required to wear a mask while in the building. All employees with patient contact are required to wear a mask as well.
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: One location
