At Redbox we’re passionate about our products, and we LOVE our customers! Providing them with an exceptional experience is something we strive to do every day. If you share our love for customers and prefer to not be confined to a desk, you might love being a Field Support Representative. You’ll work independently throughout the day (in partnership with your manager) to ensure our customers are taken care of and company goals are met. You will have the opportunity to be the face of Redbox and its clients to our customers and will gain valuable knowledge and experience to grow your career.
You'll use your personal vehicle to maintain an assigned merchandising route, assisting with the maintenance, support and upkeep of Redbox and clients' kiosks within an assigned market. You will work in an environment where route, daily tasks and weather conditions can change on a regular basis. You must also be able to store at least 50 cubic feet of company merchandise such as product boxes, marketing materials and cleaning supplies within your personal vehicle and residence.
Using personal vehicle, travels to assigned kiosks and collects products and restocks as needed. Keeps daily record of product distributed and removed from each machine (mileage reimbursement provided for miles driven for work tasks and pre-determined routes)
Follows a specifically designed daily merchandising route including regular visits to a warehouse location
Provides quality customer service through regular interaction and communication with co-workers, external customers, external contractors, store owners/managers and employees
Communicates status of kiosks and customer accounts to Regional Operations Supervisor (ROS)
Secures all Redbox merchandise and ensures kiosks are properly locked, clean and in proper working order
Loads and unloads product from automobile, residence and warehouse
Other warehouse duties as assigned including shipping/receiving of product
Education & Experience
Minimum 1 year of experience in a customer facing position required
1+ years of computer experience required (internet, email, and using Microsoft Word & Excel)
Minimum 1 year of merchandising or field operations experience preferred
Knowledge, Skills & Abilities
Demonstrates strong organizational, multi-tasking and problem solving skills
Ability to effectively communicate and collaborate with others
Ability to work independently with a high degree of self-motivation
Must be able to work in a variety of weather conditions including extreme weather
Ability to use small hand tools such as a screwdriver, pliers, cutter, hex wrench or others deemed necessary to do the job
Ability to read, understand, and follow procedures, safety policies, and company protocols
Must have a reliable vehicle, valid driver’s license, and valid car insurance
Must have an excellent driving record
Must have the ability to store at least 50 cubic feet of company merchandise within personal vehicle and residence
Must have daily access to a computer with Internet connection in order to access route instructions, enter hours worked, and use company email
We conduct MVR, drug screen and background checks
Ability to lift and carry up to 50 lbs. and lift up to 20 lbs. above shoulders frequently throughout the workday
Ability to bend, kneel, push, pull, stand, and climb a step stool on a regular basis throughout the workday
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.
If you need an accommodation to complete our application process, please contact us at firstname.lastname@example.org. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.