Overview:
Do you have a heart serving others and a love for the Lord? Are you ready to create customer delight through inbound phone and email experiences? Lifeway is looking for a full-time Customer Solutions Specialist to join our Church Engagement Team!
Job Details:
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Pay Rate: $16.00 per hour (equates to $33,280 per year) + benefits
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Hours of Operation: Monday-Friday, 7:00AM-6:00PM CT (will work 40 hours/week)
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Expected Start Date: June 1, 2022
This position is fully remote, with twice yearly travel to Nashville, TN for team gatherings.
Responsibilities:
As a Customer Service Representative you will:
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Build and maintain positive and effective relationships with individual and church customers
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Educate customers on how to use Lifeway resources, products and solutions
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Provide customers with pricing, scheduling, shipping and other applicable information
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Promote, recommend or upsell additional or other resources, events and services based on the customer's specific needs
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Demonstrate a servant's heart and a passion to serve others, Christ, and the Church
Qualifications:
- Live out Lifeway’s mission and values, showing deep commitment to Kingdom work
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High school diploma or GED, required
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1 year customer service experience, required
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Actively attend an evangelical Christian church and serve/participate in church events or ministries, required
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Intermediate computer skills, including ability to navigate product databases, data entry systems, internet search and online support tools
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Efficient touch typing and 10-key number typing skills, strongly preferred
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Clear and effective written and verbal communication skills
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Strong multi-tasking and organization skills
