Pharmacy Intern - Multi Dose Packing

CVS Health - Indianapolis, IN (5 months ago)

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GENERAL SUMMARY:
Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS
and to ensure customer satisfaction by serving each customer according to our company Values

ESSENTIAL FUNCTION:
Customer Service
  • Greet each customer in a courteous and professional manner
  • Assist all pharmacy and front store customers with their questions and concerns
  • Request additional help when needed to maximize customer satisfaction
  • Maintain customer/patient confidentiality according to HIPAA and company standards
  • Answer telephone timely and with appropriate greeting
Operations
  • Comply with all federal and state laws, rules and regulations
  • Comply with CVS policy and procedures at all times
  • Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
  • Communicate and interact with all healthcare professionals to provide optimal care
  • Access, input and retrieve information to/from the computer
  • Resolve Third Party rejections and complete any manual claim forms
  • Maintain prescription prioritization throughout prescription processing
  • Process prescriptions
o Including translation of SIG codes, product selection, counting and measuring drugs, capping
and uncapping vials and bottles; labeling of prescriptions
  • Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
o Complete Prescription Pick-Up Log, validate customer address
o Make the Offer to Counsel and direct customer to Pharmacist (if necessary)
  • Perform all register transactions, in adherence of CVS policy and procedures
o This includes cash, check and charge transactions
o Bag merchandise upon completion of sale
  • Answer customer medical questions when appropriate
  • Retrieve and file prescriptions appropriately according to State and Federal Law
  • Assist Pharmacist with maintaining daily and weekly reports
  • Communicate with Field Management and the Customer Support Center regarding any required reporting
  • Participate in all required store operational meetings
  • Maintain a clean, organized and professional pharmacy department, according to CVS standards
  • Stand for extended periods of time
Under Direct Supervision of Pharmacist
  • Solicit information on a customers medical history to give appropriate medical advice
  • Practice and develop duties performed by pharmacists when applicable and according to law
Inventory Management
  • Maintain in-stock by ensuring all inventory management policies and procedures are followed
  • Utilize appropriate report(s) to maintain replenishment
  • Pull outdated, damaged and recalled merchandise and prepare for return
  • Assist with putting away drug orders (except CIIs) as permitted by law
Human Resources
  • Support scheduling activities according to the needs of the business and workflow model
  • Coordinate/implement the training and development of Pharmacy Support Staff
  • Complete all required training and compliance programs within designated timeframe
MARGINAL FUNCTIONS:
  • Assist front store operations when needed
  • Communicate with field management and corporate any required reporting
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of
work performed by employees within this classification. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to
this job.

Required Qualifications
Active Indiana pharmacy intern license that is in good standing
  • Not on the DEA Excluded Parties List
Preferred Qualifications
Prior experience in retail pharmacy

Education
Currently enrolled in Pharm. D. degree program

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.