Claims Adjuster Trainee
Job Number: 194109
As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.
Starting your role from home, you'll be provided virtual training and onboarding. You'll eventually transition into a hybrid schedule where you’ll work from home and in our office. Our goal is to provide employees with work location flexibility.
Duties & responsibilities (upon completion of training)
- Determine coverage
- Determine liability (who’s at fault for the damages)
- Interview customers, claimants, and witnesses
- Partner with appraisers/estimators to manage vehicle repairs
- Negotiate with customers and other insurance carriers and resolve claims
Must-have qualifications
- Bachelor's degree or higher
- Instead of a degree, a combined total of five years post-secondary and/or relevant work experience
Schedule: During onboarding, Monday-Friday 8:30am-5:30pm; after onboarding, Monday-Friday 8am-5pm (to accommodate our customers, the commitment to work an occasional Saturday determined by business need)
Compensation
- Once you complete training and pass any necessary testing requirements, your salary will range from $54,800/year - $56,700/year, however, during training, you’ll be paid hourly based on your annual salary.
- Gainshare bonus up to 16% of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Equal Opportunity Employer
Job: Claims
Primary Location: United States-Massachusetts-Boston
Schedule: Full-time
Employee Status: Regular
Work From Home: No
