Job Description Details
REPORTING & DATA ANALYSIS
Perform data analysis related to business metrics, customer feedback, customer reviews, and customer returns; identify trends and opportunities; summarize and share findings with key stakeholders.
Identify key performance trends/drivers and provide business with actionable analysis.
Ensure that routine reporting is completed accurately and delivered on time to both internal and external customers.
Seek opportunities to improve existing reporting to achieve greater operational efficiencies and value added benefit particularly as it relates to the customer experience.
Develop new tools, databases and reporting in support of the business and its quality/customer experience objectives.
Create ad-hoc reporting as requested by leveraging available data sources and input/collaboration with BP&A/FP&A/VOC teams.
Develop and maintain process documentation associated with all reporting tasks and conduct training for team members as needed to drive self-service of routine reporting tasks
Provide technical support & guidance to QA leadership and team members as needed to strengthen corrective actions and performance improvement
Collaborate with BP&A/FP&A and VOC reporting teams to identify and drive more effective reporting & analysis activities
Lead & support technology solution development with IT to advance the strength data capture required to advance the operational effectiveness of QA and the customer experience
Education: Undergraduate degree or equivalent combination of experience and training.
Directly related work QA/QC and data analysis & reporting experience may be substituted for a portion of the education requirement
SQL, Tableau, and strong Excel knowledge
Proficient use of Business Objects Web Intelligence, MS Excel, Access, PowerPoint, Word, Outlook, and the Internet.
5 or more years’ experience in a QA/QC environment is desired.
Working knowledge of manufacturing processes is desired.
Ability to effectively and professionally communicate oral and written information, using tact and diplomacy as appropriate.
Ability to establish priorities in order to consistently meet deadlines and achieve desired results.
Ability to be self-directed, working independently to complete assignments within the departmental standard.
Ability to perform detailed assignments in a professional manner, including necessary follow-through.
Ability to analyze data and make logical and unbiased business decisions in support of the Quality Assurance objectives.
Ability to manage multiple projects for a diverse group of internal clients in a fast paced environment.
Demonstrates effective collaboration with others, yet possesses an assertive style that instills confidence and trust. Demonstrates highly developed interpersonal skills and is adept at influencing and negotiating with others.
Exceptionally strong analytical skills to identify and summarize actionable performance trends and solve business problems.
Ability to understand and interpret technical documentation.
About QVC, Inc
QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop - beyond transactional ecommerce or traditional brick-and-mortar stores - and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com . QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.
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