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Supervise and manage Credit Department activities and staff to maximize company sales initiatives while maintaining a sound A/R portfolio. Ensure policies and procedures facilitate appropriate controls and segregation of duties around billing, credit and cash application activities within a cost-effective organizational structure.
Works with Senior Leadership, Credit Directors, Market Managers and Sales Managers to maximize credit sales while maintaining sound credit practices and adherence to company Credit Policy and regulatory legislation.
Defines and implements key strategies on AR management, collections and customer relations as it pertains to credit.
Develops and establishes corporate policies and procedures relative to the operational aspects of the company that impact credit quality.
Oversees and ensures proper compliance of SOX controls within the Credit function and related activities (such as cash application and billing).
Analyzes AR and agings across all markets and develops actionable direction as a result.
Works with Division Credit Directors to identify accounts that require a specific bad debt reserve and ensures proper and timely reporting of bad debt write-off’s and reserves to the Finance Department.
Works closely with Division Credit Directors to identify and write off bad debt accounts within company guidelines; maintains bad debt worksheet.
Devises plan for slow paying customers and provides direction for credit terms.
Works closely with legal department and outside agencies to ensure enforcement of delinquent accounts.
Regularly reviews and provides actions on high balance accounts (>$1M) for creditworthiness and compliance to policy.
Sets, analyzes, and implements monthly credit metrics to insure the highest level of productivity in collections and credit management.
Develops organizational structure for the Credit Department, sets reporting and meeting cadence and holds regular Executive Credit Committee meetings.
Performs personnel management functions that include hiring, terminating, maintaining discipline, administering performance reviews and wage changes, and ensuring compliance to Company policies and procedures.
Coaches, leads and mentors all levels of credit staff within the company to develop talent for future growth and sets best practices throughout the organization.
Sets objectives for Credit Department staff, reviews performance of same, and provides guidance where necessary to meet defined objectives.
Prepares and presents annual budget for Credit Department.
Identifies and implements new technologies and methods to increase credit staff efficiencies and cost structure.
Works with Senior Management regarding credit matters and related initiatives.
Participates in monthly reviews with Divisional VP’s and periodic reviews with Market Managers and Market Credit Managers, as needed.
Meets routinely with Divisional VP’s, Divisional Finance Directors, market management and support staff to provide communications and support toward meeting company goals.
Prepares and presents credit related issues to Executive Management, as required.
Acts as an agent of the Company.
Other duties as assigned by Company management.
Special skills required— Ability to work across multiple departments (credit, sales, finance, operations) and deal with (or prevent) tenuous, ambiguous and/or volatile situations while maintaining good long-term relationships
Special knowledge required— Knowledgeable in regulatory requirements regarding issuance of credit and compliance matters.
Must have demonstrated successful strategy execution
Must have strong analytical skills
Must have strong interpersonal skills and excellent ability to work directly with customers
Other—Good verbal and written skills, interpersonal skills and detail oriented. Computer literate.
Minimum education required—Bachelor’s degree in finance or other related business field.
Minimum experience required—12 or more years of experience in credit management and demonstrated experience leading a large group of associates. CCE credentials preferred