Core Objective: This role supports strategic leadership development programs in the Learning & Development organization. This role ensures best in class program coordination, administration, communication, evaluation, and measurement-ensuring participants have the best in class learning experience, trainings run smoothly and effectively, and are delivered with the expected outcomes. This role is responsible for new customer training, along with ensuring all training material is updated in our CallTower Solutions Center. This role will coordinate with the Learning and Development Manager.
Position responsibilities:
*
Develop course material for live sessions around CallTower services
- Develop, record and produce online video courses for CallTower University
- Provide training online and/or back-up for on-site
- Introduce customers and employees to new functionality released via documentations, webinars, and announcements
- Be able to explain the complexities of CallTower effectively to users having different levels of technical savvy
- Work with Solutions Architects to remain ahead of upcoming changes within CallTower services
- Be a backup trainer and assistant for all other CallTower trainings
- Suggest program improvements based on participant feedback
- Assist with updating and adding new CallTower Solutions Center articles that assist with all training functions
Essential skills and experience:
*
2+ Years of experience with training
- Bachelor’s degree or additional relevant experience
- Experience providing training or teaching
- Organized and detail oriented
- Ability to communicate clearly verbally and in writing
- Strong presentation skills
- Ability to work independently and as a member of a team
- Highly motivated, flexible, adaptable nature
- Able to deal with different personality styles and learning styles
- A positive mindset, fast learner, highly collaborative and employees a growth mindset.
- A passion for learning and development, organizational development and the continuous improvement.
- Success building credible relationships with other departments
- Proven track record of successfully working cross-functionally and/or cross-geographically
- Some experience working with a learning management system (Paylocity), PowerPoint and Salesforce
Job Type: Full-time
