Desktop Services Techinician

Regions Bank - Hoover, AL (8 months ago)

Apply Now

At Regions, the Desktop Services Technician configures, installs, troubleshoots, repairs, and maintains computer systems, peripherals, networks, and telecommunications systems used to support key business functions.

Primary Responsibilities

Installs computer hardware, software, printers, scanners, and other end user peripherals
Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Assists in installing, troubleshooting, and supporting core network infrastructure including switches and routers, patch panels, and network cabling
Records, updates, and documents tickets in IT ticketing systems
Coordinates the technology issues related to facility renovations, new construction, and associate moves
Takes ownership of issues through resolution and escalates issues to other support teams as necessary
Coordinates computer hardware and software purchases including determining customer requirements and specifications
Maintains accurate inventory of computer assets throughout the product lifecycle including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Travels as necessary
Performs other job-related duties and responsibilities as needed
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.


High school diploma or GED
One (1) year of experience working with computers, printers, peripherals, network hardware, software, firmware, and operating systems
A valid driver's license
Ability to lift or move items up to 50 pounds

Relevant certifications (i.e. HP, Lexmark, etc.)
A+ Certification
Some college level courses plus technical training
Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling
Skills and Competencies

Knowledge and experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
Basic knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
Experience in printer installation, configuration, component functions, driver installation, maintenance and repairs
Fundamental understanding of LAN/WAN network hardware, implementation, and support
General knowledge of physical server environments, network folder access, and drive mappings
Excellent interpersonal and communication skills
Outstanding customer service and training skills
Ability to prioritize workload to meet established service levels
Ability to work with a team and independently
Position Type

Full time
Location Details
Riverchase OPS Center

Hoover, Alabama